“We literally click and submit.”
Denial of Care is the Commercial Health Insurance Industry Business Model
How Cigna Saves Millions by Having Its Doctors Reject Claims Without Reading Them
by Patrick Rucker, Maya Miller and David Armstrong at Propublica. Doris Burke contributed research.
March 25, 5 a.m. EDT
Internal documents and former company executives reveal how Cigna doctors reject patients’ claims without opening their files. “We literally click and submit,” one former company doctor said.
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